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Ascend Limits Privacy Policy

Type of website: Ecommerce and Services

Effective date: 10th day of January, 2025

Ascend Limits (the "Site") is owned and operated by Helen Godfrey Ascend Limits. Ascend Limits acts as the the data controller and can be contacted at:

info@ascendlimits.com.au] Adelaide, South Australia

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Purpose

This privacy policy (this "Privacy Policy") aims to inform users of our Site of the following:

  • The personal data we will collect;

  • How collected data is used;

  • Who has access to the data;

  • The rights of Site users; and

  • The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

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Australian Privacy Principles

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

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Consent

By using our Site, users agree that they consent to:

  • The conditions outlined in this Privacy Policy.

 

Legal Basis for Processing

We collect and process personal data about users only when we have a lawful basis for doing so, including:

  • With your consent;

  • To fulfil our contractual obligations in providing educational assessment services;

  • To comply with legal requirements; or

  • For our legitimate business interests.

 

Personal Data We Collect

We only collect data that helps us achieve the purpose outlined in this Privacy Policy. We will not collect any additional data beyond what is listed below without notifying you first.

 

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address

  • Browser type and version

  • Pages you visit on our Site

  • Time and date of visit

  • Duration of time spent on pages

  • Referring website address

 

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain actions on our Site:

- Name

- Email address

- Phone number

- Child's name and age

- Educational concerns or assessment requests

- Payment information (processed securely through our payment provider)

 

This data may be collected through the following methods:

- Contact forms on our website

- Email correspondence

- Booking and purchase processes

- Assessment intake forms

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How We Use Personal Data

Data collected on our Site will only be used for the purposes outlined in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

- To enhance our website functionality and user experience

- To analyse website traffic and usage patterns

 

The data we collect when users perform certain actions may be used for the following purposes:

- To respond to enquiries about our services

- To schedule and conduct educational assessments

- To deliver purchased products and services

- To send service-related communications

- To process payments

- To maintain business records

 

Who We Share Personal Data With

Employees

As a sole trader, Helen Godfrey is the only individual who has access to user data.

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Third-Party Service Providers

We may share limited data with the following service providers who assist us in operating our business:

- Payment processors (for secure payment processing)

- Website hosting providers

- Email service providers

 

These service providers are contractually obligated to maintain the security of your data and use it only for the purposes we specify.

 

Other Disclosures

We will not sell or share your data with other third parties, except in the following circumstances:

- If required by law;

- If necessary for any legal proceeding;

- To prove or protect our legal rights; and

- To buyers or potential buyers of this business in the event that we seek to sell the business.

 

If you follow hyperlinks from our Site to another Site, please be aware that we are not responsible for and have no control over their privacy policies and practices.

 

How Long We Store Personal Data

User data will be retained for as long as necessary to deliver our services and comply with legal obligations. Assessment-related data may be retained for up to seven years in accordance with professional record-keeping standards. You will be notified if your data is retained for longer than this period.

 

How We Protect Your Personal Data

We implement appropriate technical and organisational security measures to safeguard your personal data, including:

- Secure website hosting

- Encrypted payment processing

- Password-protected systems

- Regular security reviews

 

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

 

Your Rights as a User

Under Australian privacy law, you have the following rights:

- Right to access your personal data;

- Right to correct inaccurate or incomplete data;

- Right to request deletion of your data (subject to legal obligations);

- Right to lodge a complaint about our handling of your data; and

- Right to withdraw consent where processing is based on consent.

 

Children

Our services involve collecting information about children aged 8-17 for the purpose of educational assessment. We collect this information with parental or guardian consent. Parents and guardians have the right to access, modify, or request deletion of their child's personal data

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How to access, modify, delete, or challenge the data collected

If you would like to know whether we have collected your personal data, how we have used your personal data, whether we have disclosed your personal data and to whom we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights, please contact us here:

 

Cookie Policy

A cookie is a small file stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may reduce the quality of your user experience.

We use the following types of cookies on our Site:

- Functional cookies: to remember your preferences and enhance site functionality

- Analytical cookies: to understand how visitors interact with our site

 

Third-Party Cookies

We may use third-party cookies from services such as Google Analytics to analyse website traffic and improve user experience.

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Modifications

This Privacy Policy may be updated from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we update this Privacy Policy we will revise the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are aware of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

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Complaints

If you have any complaints about how we handle your personal data, please contact us through the contact methods listed in the Contact Us section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact the Office of the Australian Information Commissioner (OAIC). You can lodge a complaint with the OAIC by:

 

Contact Information

If you have any questions, concerns or complaints, you can contact Helen Godfrey at:

info@ascendlimits.com.au, Helen Godfrey, 0447 128 718, Prospect, Adelaide, South Australia

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